Use this report to understand which vendors focus on building relationships to create a loyal customer base. We collect 25 data points outlining that experience, from the initial contracting and negotiation phase, though how they will support you during conflicts, to how their overall product strategy and direction will help you improve. The Emotional Footprint helps you understand how you can trust and rely on the vendor to support you through your relationship. Organizations increasingly rely on software vendors to be true partners to help improve their operations. The Emotional Footprint Buyer’s Guide captures the overall experience of working with a software vendor and their platform. What Is the Emotional Footprint Buyer’s Guide? whether the vendor is trustworthy, respectful, fair). software implementation, training, customer support, product roadmap) and the working relationship with the vendor (e.g. Vendor Experience & Capabilities: The vendor experience is calculated using a weighted average of the satisfaction scores tied to vendor capabilities (e.g. Product Feature & Satisfaction: Satisfaction with the software is measured by combining users’ satisfaction with the top features with the likelihood of users to recommend the software. The Data Quadrant measures the complete software experience, comparing both the experience with the software and the relationship with the vendor. Use this detailed report to quickly validate your top features and shortlist your top contenders.įor even more detailed reports on individual products, see the Product Reports. The Data Quadrant Buyer's Guide is a summation of hundreds of data points that gives you a quick snapshot of the market.
Each product is compared against the best Managed File Transfer - Enterprise to create a holistic, unbiased view of the product landscape. Data is collected from real users, meticulously verified, and visualized in easy-to-understand charts and graphs. The Data Quadrant Buyer's Guide provides a comprehensive evaluation of the top software in the Managed File Transfer - Enterprise market.
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